Privacy policy

Who processes your data

Cristina Ruiz Lécuyer, who operates Flipr (flipr.paris), is the data controller. Contact: hello@flipr.paris.

What we collect and why

• To carry out your pickup: name, email, phone, address, door code and instructions, your return labels and their tracking number, and the photos taken at pickup and drop-off. Legal basis: performance of your booking.
• For payment: handled by Stripe. Flipr never sees your card number.
• To check your labels: when you attach a label, it is analysed automatically (carrier, tracking number, readable code, expiry date) to avoid a wasted trip. Legal basis: performance of your booking.
• Waitlist: your email and arrondissement, to tell you when we launch near you. Legal basis: your consent, which you can withdraw at any time.
• Audience measurement: a cookie-free visit counter, which records neither your IP address nor any identifier.
• Security: your IP address, made unreadable, is used for a few hours to block abuse. Legal basis: our legitimate interest in protecting the service.

Who has access

Flipr and its service providers, only for these purposes:

• our host, for the site, data and emails, in France;
• Stripe, for payment;
• an SMS provider, for updates about your pickup;
• an artificial intelligence provider, for automatic label checks;
• a parcel tracking service, after drop-off, from the tracking number only;
• a survey service, for your feedback;
• WhatsApp (Meta), if you write to us that way.

Some of these providers may process data outside the European Union, under an adequacy decision or standard contractual clauses. For their list or a copy of these safeguards, write to hello@flipr.paris.

We neither sell nor rent your data.

How long we keep it

• Labels and photos: 30 days after drop-off.
• Unpaid bookings: 30 days.
• Customer contact details: 3 years after your last contact.
• Accounting records: 10 years.
• Waitlist: until we launch in your neighbourhood, 2 years at most.

Your rights

You can access, correct or erase your data, restrict or object to its processing, request its portability, and withdraw your consent at any time, by writing to hello@flipr.paris. We reply within one month. You can also complain to the CNIL, the French data protection authority (cnil.fr).

Cookies

Flipr uses no advertising or audience measurement cookies. Your browser keeps your booking in progress and, if you ask, your contact details, including your door code, so you lose nothing if you leave the page.